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Home  -  Customer Care

Customer Care

We are committed to ensuring your satisfaction with any product that you order from ALLKRAFTZ. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same by


RETURNS

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged within 24 Hrs. of delivery.
  • Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount within 15 days.
  • In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
  • It is advised that the return packets should be adequately packaged so that there is no further damage of goods in transit.

REFUNDS

  • A Refund is processed after receipt of the product by AllKraftz. Refund will be processed based on the mode of payment of the order.
  • Refunds would be processed so as to reach the customer (if by cheque) or a credit to the credit card account within a maximum of 15 working days from the date of receipt of returned product by AllKraftz.
  • Orders paid by net banking accounts will be credited back to bank account.
  • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order and the cheque to be delivered to your billing address.
  • Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

For the process of replacement of such product/s that you wish to return, please see the section 'Returns' above.


CANCELLATION

AllKraftz believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of the order. However, the cancellation request will not be entertained if shipping of the order has been initiated.
  • No cancellations are entertained for those products that are offered as 'specials' on occasions like festivals, Valentine's Day, Women's Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case you feel that the product received is not as shown on the website or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • If the customer is not satisfied with the products received then he /she can contact customercare@allkraftz.com mentioning their order number within 24 hours of the receipt of the products with their query.
  • In case of return of the cancelled order the customer has to send the products (at their expense) to the following address-Tri-star Products Pvt Ltd/Allkraftz, B-43 Sector 80 Phase-2 Noida, 201305. Uttar Pradesh. Contact
    No. 0120-4170000
  • Once the products received are done with quality check & no damage is found then the refund of the Order Value will be initiated after deducting the shipping charges.

Please write to/call our Customer Service Team for more details.


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